Features


• Streamlined Ticket Management
• Smarter Collaboration & Automation
• Knowledge Base & Self-Service Tools
• Advanced Reporting & User Control



Helpdesk2050 by Messenger2050 is a powerful customer support platform that streamlines ticket management, knowledge sharing, and team collaboration. Users can easily create and track tickets, while admins control workflows with categories, custom fields, statuses, and role-based permissions. With real-time notifications, file attachments, and internal notes, every query is resolved faster and more efficiently. A built-in knowledge base, FAQs, and documentation system empower customers with instant self-service, while advanced reporting, announcements, and email tools give businesses complete visibility and control over their support operations, all in one unified platform.



Features

  • 01 Users can create tickets either by registering an account or creating as guests.

  • 02

    Guest Ticket creation can be turned off in Admin Panel.

  • 03

    Create categories and sub-categories to help organise your tickets better.

  • 04

    Assign staff to particular categories so they only see tickets created in those areas.

  • 05

    Get notifications of newly created tickets with the notification system (includes email alerts).

  • 06

    Tickets can be rated by users; you can view rated tickets in the Reports section.<

  • 07

    • Easily search tickets on the system using our Helpdesk2050 implemented search system.

  • 08

    • Each ticket can have a staff member assigned to it.

  • 09

    • Your Tickets section shows all tickets that have been created in categories you are added to.

  • 10

    • Your Assigned Tickets section shows all tickets you have been assigned to.

  • 11

    • Create Custom Fields for tickets to collect extra information. Have custom fields appear for only certain categories..

  • 12

    • Attach files to Tickets. Can be disabled in the Admin Panel.

  • 13

    • Admin Notes allow staff to put notes on tickets that the client cannot see.

  • 14

    • Create Custom Statuses for tickets

  • 15

    • Public marked tickets allow user to view a tickets that are not there’s.

  • 16

    • Create rich and detailed articles that users of your system can view.

  • 17

    • Create categories to organise your articles.

  • 18

    • When a client types in the Ticket title, related articles will be shown next to the ticket based on article title.

  • 19

    • Search for articles using search system.

  • 20

    • FAQ system allows you to add commonly asked questions to the site.

  • 21

    • Create Documentation for multiple projects that can be viewed by your clients.

  • 22

    • Download documentation into PDF form, includes table of contents and page numbering.

  • 23

    • View recently rated tickets.

  • 24

    • View top rated staff users and see how many tickets they have been assigned to.

  • 25

    • User Roles allow you to create specific permissions for your users. Roles include Admin, Ticket Manager, Ticket Worker, Knowledge Manager and Client.

  • 26

    • User Groups allow you to sort and categorize members easily. Apply User Groups to Ticket Categories to restrict who can view tickets.

  • 27

    • Admin Announcements allows you to create announcements in the client area.

  • 28

    • Email Members area allows you to send emails to all of your registered emails. Select by User Group, Username or All Users.<

  • 29

    • When a client types in the Ticket title, related articles will be shown next to the ticket based on article title.

  • 30

    • When a client types in the Ticket title, related articles will be shown next to the ticket based on article title.

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